Please ensure Javascript is enabled for purposes of website accessibilityPrivacy Policy | Best Western Garden Inn, Santa Rosa, California

Privacy Policy


We use your personal information to: 

  • Hotel may use the information provided to bill you for our products and services; reservations, room service and collect outstanding debts accrued in the course of your stay such as upgrades, use of amenities that are not provided free of charge. 
  • Hotel may share your information to assist in the investigation of a contravention of law and in the case the information acts in respect of an emergency that threatens the life, health, or security of an individual. 


We collect personal information about you only when you voluntarily provide it. Usually, we will seek consent for the use or disclosure of your personal information at the time of collection. In particular circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified). 

The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances. 

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided. 


If you have not opted out of receiving marketing materials, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and/or our business associates, including by means of direct marketing. If you have provided your consent for us to do so, we may also disclose your personal information (including name, mailing address and e-mail address) to these affiliates and/or third-party business associates so that they can send you promotional materials directly. 

You can select to not allow us to use or disclose your personal information for direct marketing purposes by indicating your preference on our website/hotel registration form or by contacting us as outlined below (see “Contacting Us”). 


Our customers should be aware that information and data may be automatically collected through the standard operation of our internet servers and using “cookies”, the information collected in such ways is not personal information. 

Cookies are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a system and damage files. 

Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning site. If you do not want information collected using cookies, there is a simple procedure in most browsers that allow a customer to deny or accept the cookies feature; however, you should note that cookies may be necessary to provide customers with certain features (e.g., customized delivery of information) available on the website. 


If you have any questions about this Privacy Statement or if you have reason to believe that we may have failed to adhere to this Privacy Statement, you may contact the hotel and ask for the General Manager. 

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